Terms And Conditions

Shipping & Returns

All orders whether national or international will be dispatched from our office in Germany. A signature will be required upon delivery however once we receive confirmation of delivery via Interlink/DPD your order will be deemed as being delivered, thereafter we will not accept any responsibility for delayed/missing or incorrectly addressed orders. By placing an order, the customer agrees to the terms and conditions stated and automatically accepts all responsibilities.


If for any reason you are unhappy with your purchase you can return it to us in its original condition within 14 days of the date you received it, we will issue a full refund for the price you paid (excluding original delivery charge). You can expect a refund within 5 days of our receiving your return to the original card. Please contact us with your order number and which items you wish to return.

Items returned because they are damaged, defective or incorrect?

We will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs. You can expect a refund within 5 days of our receiving of your return. Kratom.co.uk will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

Exceptions to the above?

If an item has been opened/tampered with or partly used by the customer then a refund will not be given.


All orders will be dispatched within 24 hours of payment receipt and dispatched using the service below.

Europe:  DHL 2-4 working days – £6.99

Rest of the world: DHL 7-10 working days £29.99

CUSTOMS (Non German Orders)

You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from our store, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.


We accept Credit/Debit cards (MasterCard and Visa).

To pay by one of the above methods simply place your items in your shopping cart then proceed to checkout and complete the required fields for your order to be processed. Kratom UK have secure 256 bit encryption so rest assured your order will be processed efficiently and securely.

Remember to include your correct e-mail address and phone number so we can contact you if there is a problem processing your card.

Privacy Policy

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting this web site, you are accepting the practices described in this Privacy Policy.

Personal Information

During normal (basic) use of this web site we do not gather any information from you or your computer that could be considered in any way private. We do not require you to submit any personal information to use the basic features of this site. You may stay completely anonymous. If you would like to use some of the more advanced features of our site or purchase merchandise from us, we will ask for you to submit all required information.

Automatic Information

We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use “cookies”, and we obtain certain types of information when your web browser accesses this web site.


We use cookies to enhance your shopping experience with this web site. These cookies do not and will not contain any personal information. The cookies can only be read by this web site. Likewise, we cannot read cookies from any other web site you may have visited. The cookies cannot contain executable code so they cannot contain viruses.

Sharing the Information

All personal information collected from you is used only for fulfilling your order. The information is not used for any other purpose. We will not sell, trade, or give your personal information to any third party. We will only disclose any personal information when required by law (i.e. court order or subpoena).


We protect your information during transmission by using SSL (Secure Sockets Layer) technology, which encrypts information you input. The SSL technology works by sending all of your personal information, including credit card, password, name and address to us in an encrypted code. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Access of Information

This web site allows you to review all the information we keep about you.


You can always choose not to provide personal information, even though it will be needed to make a purchase. You can add or update your information on personal pages. If you do not want to receive special offer e-mail from us, please adjust your customer preferences. If you do not want to receive legal notices from us, those notices will still govern your use of this web site and it is your responsibility to review them for changes.

Conditions of Use, Notices, and Revisions

If you choose to visit this web site, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms of Use and Shipping Policy. If you have any concerns about privacy at this web site, please contact us with a thorough description and we will try to resolve it. Our business changes constantly, and our Privacy Policy, Terms of Use and Shipping Policy will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our web site frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.


The Buyer states that he or she is a minimum of 18 years of age.

The buyer understands and accepts that kratom.co.uk products are sold “NOT FOR HUMAN CONSUMPTION” and are sold as herbarium specimen, collection, legitimate research, plant propagation, incense, educational and/or ornamental purposes only. Capsules are used solely for the purpose of weighing and speed of packaging.

DO NOT use kratom.co.uk information to diagnose, treat or cure any illness or health condition. kratom.co.uk its owners and or employees cannot be held responsible for, and will not be liable for the inaccuracy or application of any information whatsoever herein provided. None of our statements have been evaluated by the FDA.

kratom.co.uk accepts no responsibility for the misuse of supplied products. The Buyer accepts full responsibility/liability for any said punitive damages including but not exhaustive, personal injury, lost profit/revenues, loss of product/equipment including any loss of property that may result from the purchase or use of any kratom.co.uk products.

‘Buyer’ also states they are not a law enforcement officer/government employee. Buyer further states they are not associated with nor affiliated with any government agency furthermore nor are they ordering product under the instruction of said agencies.

All information is supplied for educational purposes only and is not guaranteed to be factually correct.

The customer states he/she is aged 18 or over.

By placing an order, the buyer agrees to the terms and conditions stated, and automatically accepts all responsibilities.